OUR EXCHANGE/RETURN POLICY

Please read and follow our exchange and return policies listed below:

EXCHANGES

Kneel at The Cross Creations, LCC accepts exchanges as long as the product is not on sale at the time of purchase, discontinued, visibly worn or damaged. Promotional items are not eligible for exchange. Please allow up to 14 days for processing and our customer care team will contact you if we have any questions. If the total value of your exchange is less than the value of the returned items, we will refund you the difference according to our return policies. If the total value of your exchange is greater than the value of the returned items, please include your credit card information or a check made payable to "Kneel at the Cross." Shipping on exchanges will be at the cost of the customer. Product exchanges must be made within 14 days of purchase.  Please include customer name, receipt, phone number, email address, and reason for exchanges with your items. 

RETURNS

Kneel at the Cross Creations, LLC accepts returns for credit or refund (excluding shipping and processing charges) on purchases made directly through our company as long as the returned product is not on sale at the time of purchase, discontinued, visibly worn or damaged. For full refunds, the product must be returned within 14 days of receipt, and we can only issue credit to the original form of payment.  Please include customer name, your receipt, phone number, email address, and reason for return with your items. 

*Discounted / Special Offer items cannot be returned unless damaged.

Please send all Returns & Exchanges to:

Kneel at the Cross Creations, LLC
ATTN: Returns/Exchanges
285 County Road 247

Elba, AL 36323

If you have any further questions regarding your order or our shipping policy, please do not hesitate to contact us.

 PHONE:  334-447-1046